National Grid’s Sustainability Hub: Educating customers about energy efficiency


By: SGN Staff


National Grid has opened the doors of New England's first-of-its-kind Sustainability Hub at 912 Main Street in Worcester, Mass. The hub offers hands-on education about energy efficiency and emerging energy technologies for National Grid customers and the community at large.  The intent is to help them learn how to maximize their energy savings with a better understanding of smart energy solutions.


Through the hub's exhibits and demonstrations people can learn about everything from smart thermostats to smart meters to energy efficiency treatments such as low e-windows and hybrid hot water heaters.


It's noteworthy the way the greater community joined National Grid to support the effort.  As you'll read in the press release below, the 2,200 square foot interactive space was donated by Clark University and students from Clark and Worcester Polytechnic Institute will help staff the hub. A long list of companies and community groups supported the effort with donations.  And the hub's opening day brought out a host of dignitaries.


"This innovative Sustainability Hub is proof of the smart, collaborative economic development that can happen when the public and private sectors work together. This center will provide state-of-the-art education on energy savings and emerging technologies, while helping turning the Main South neighborhood into a national model for energy efficiency, complete with Worcester’s first street-side electric car chargers,” said Congressman James P. McGovern.



Rep. McGovern, Energy and Environmental Affairs Secretary Sullivan, Other Leaders Gather To Showcase the Interactive, Educational Facility That Connects Customers and Community To Smart Energy Solutions

Nearly 40 Community Members and Businesses Donate Time, Materials and Appliances to Deliver the Sustainability Hub for Worcester

WORCESTER, Mass., October 18, 2013 - New England’s first-of-its-kind Sustainability Hub opened its doors today at 912 Main Street in Worcester, Mass. and is now providing hands-on education about energy efficiency and emerging energy technologies for National Grid’s customers and the community at large. The 2,200 square foot interactive space was donated by Clark University and is an integral part of National Grid’s Smart Energy Solutions Program, the largest and most comprehensive smart grid program in Massachusetts.


Today’s grand opening featured state and local leaders, including Congressman James McGovern, Massachusetts Energy and Environmental Affairs (EEA) Secretary Rick Sullivan and Worcester City Manager Michael O’Brien, as well as Worcester Chamber of Commerce President and CEO Timothy Murray and National Grid representatives. Students from Clark University and Worcester Polytechnic Institute also were on hand to provide informational tours of the Sustainability Hub.

A-Z Corporation, Westborough, Mass. served as the Sustainability Hub design-build firm. The Worcester Business Development Corporation coordinated construction oversight to fast-track building the facility and helped identify resources including donated materials, appliances and services.


The Smart Energy Solutions Program

National Grid’s Smart Energy Solutions program, which was developed in partnership with customers, the city of Worcester and other key parties, provides participating customers with a new level of choice and control over their energy use through advanced technology, with the goal of empowering customers to save energy, potentially increasing electric service reliability and improving response to power outages.

As part of the Program, National Grid will continue to focus on proactive customer and community engagement that enables customer interaction and education - a key difference that sets this pilot apart from other smart grid programs across the country.


Smart Energy Solutions program calls for installation of advanced metering systems that provide the very latest in technology and security. To date, nearly 14,000 advanced meters have been installed. Installation of the latest technology on the electric system also is under way. This equipment is designed to test and improve reliability and system responsiveness.


National Grid’s pilot was approved by the Massachusetts Department of Public Utilities in August 2012. A full pilot launch is planned for next year.


To learn more about National Grid’s Smart Energy Solutions Program and the Sustainability Hub, please visit


About National Grid

National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up.’


In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country.


National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New York and Rhode Island. It manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA), and owns over 4,000 megawatts of contracted electricity generation, providing power to over one million LIPA customers. It is the largest distributor of natural gas in northeastern U.S., serving approximately 3.4 million customers in New York, Massachusetts, and Rhode Island.


For more information please visit our website:


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