Gartner messed up? What utilities need to know about workforce management


By: SGN Staff


Quick Take:  Gideon Gartner helped invent the IT advisory service. Some 20 years since he sold his namesake company, Gartner Inc. continues to be one of the most respected names.


Yet they screwed it up in their recent analysis of mobile workforce management (they call it "field service management"). Zoom through the press release below and you'll find a link to give you free access to that report, financed by a company that scored well.


When you read the report, you'll see that Gartner divides the market between those dedicated to mobile workforce management and those that consider workforce management part of the larger asset management category.


I think they missed the most important category, the one that may provide the best solutions of all -- namely, "those dedicated to mobile workforce management for one particular industry."


Now, it's quite possible I'm biased. Over the past few years I've had several briefings from Vancouver, BC-based Clevest Solutions Inc., a specialist in the utility industry. Quite easy, since I'm based in Seattle, only 120 miles away. Perhaps if I'd had more time with "generalists" like TOA, I might have decided that the generic approach was better. As it is, I think Gartner screwed up big time by failing to acknowledge the importance of specialization. - By Jesse Berst


TOA Technologies recognized as a "leader” in the Magic Quadrant for Field Service Management, 2013

Evaluation based on completeness of vision and ability to execute


Empower global organizations with mobile teams of all sizes to get the job done right the first time, every time, on-time, and make more meaningful connections with people along the way. This is the mission of TOA Technologies, a provider of cloud-based field service management solutions - a mission it continues to carry out successfully a decade after TOA’s founding in 2003. Today, TOA Technologies has been named a "Leader” by Gartner Inc. in the Magic Quadrant for Field Service Management*, 2013.


"The TOA Technologies team takes pride in thinking differently about field service management,” said Yuval Brisker, co-founder and CEO of TOA Technologies. "To us, it’s more than managing field operations - it’s about intelligently connecting people to helping them use their time more effectively, and in a way that makes their lives, and the lives of those around them, better. And, our approach is that field service management isn’t just a software application - it’s a technology and a collaborative ecosystem that must be powered by a scalable cloud, smart devices and the mobile Internet to deliver both immediate and long-term value to companies everywhere.