Customer engagement with IHDs #1: Intro and overview of Texas market
If you have ever thought about experimenting with in-home displays (IHDs) , if your PUC is pushing you to offer the option, if you've wondered how they work in real life - then take advantage of lessons learned in one of the largest IHD pilots in the U.S. to date via replays of our Oct. 17, 2012 webinar with Reliant Energy and Tendril.
The webinar speakers were:
- Mark Smith, Principal, Smart Energy, Reliant Energy
- Mark Eddings, Director of Marketing, Residential Retention, Reliant Energy
- Mike Ruth, Senior Director, Strategy, Tendril
- Matt Smith, Director of Firmware Engineering, Tendril
The webinar has been split into four segments for ease of replay. Click the Watch the Replay link at the top of this page to watch the first segment. In it moderator Jesse Berst introduces the speakers, followed by Mark Eddings of Reliant describing the deregulated electricity market in Texas and how Reliant fits into it. Use the links below to view the remaining three video segments.
You may also want to download the slide deck used in the webinar and read Jesse Berst's preview article on how (and why) Reliant Energy pioneered in-home displays.
UPDATE: There were so many great questions asked by audience members during the webinar that our speakers couldn't get to them all during the hour. But they took the time afterwards to provide responses, which you can download here.
In this second segment of our Oct. 17 webinar on in-home displays presented with Reliant Energy and Tendril, Mark Smith of Reliant discusses the IHD selection process and monitor deployment and Mark Eddings, also of Reliant, describes the customer response.
In this third segment of our Oct. 17 webinar on in-home displays presented with Reliant Energy and Tendril, Mark Smith of Reliant talks about basic requirements of an in-home display and some of the features as well as challenges encountered during the rollout. Matt Smith of Tendril explains some of the changes his company made to the IHD for Reliant.
In this fourth and final segment of our Oct. 17 webinar on in-home displays presented with Reliant Energy and Tendril, Matt Smith and Mike Ruth of Tendril describe the research and process involved in creating a device for Reliant customers. This segment also includes Q&A on topics ranging from security issues to IHDs vs. smart phone apps.