The 3 most important words for 2014 plus 24 more (Hint: "as-a-service")



Quick is out with an article about 25 game-changing trends that I hope you will all read. First, many of these trends apply directly to utility operations, both information technology (IT) and operational technology (OT). Second, virtually all of them apply to your customers. As we are seeing more and more often, consumers bring their expectations from other domains into the electric power space. That is, they increasingly expect electric power utilities to provide the same convenience, control and choice that they enjoy in other arenas.


I've listed the 25 trends below. Several of them deal with the "servicization" of important functions. We've all heard of software-as-a-service (SaaS). But author Daniel Burrus predicts we will soon see many other things using that same model, to the point that we will literally have "everything-as-a-service."


Why are those three words - as-a-service - the most important for 2014? Because electric power utilities can't accomplish everything they need by building it in house. With the possible exception of a few very large utilities, they simply can't afford the IT staff and the immense computing power necessary. But they can afford to rent it as they go along, using the service model. - By Jesse Berst


25 game-changing trends


1. Big data gets bigger and becomes a service.


2. Cloud computing gets personal and advanced cloud services will be increasingly embraced by business of all sizes.


3. Everything as a service. Hardware-as-a-Service (HaaS) is increasingly joining Software-as-a-Service (SaaS), creating what some have called "IT as a service.” The rapid growth of Collaboration-as-a-Service (CaaS), Security-as-a-Service (SaaS), Networking as-a-Service (NaaS), and many more are all giving birth to Everything as-a-Service (XaaS).


4. Virtualization of storage, desktops, applications and networking will see continued acceptance and growth.


5. Consumerization of IT increases, as consumers become the driving source for innovation and technology.


6. Wear your own device (WYOD) will take off this year as wearable technology goes mainstream with big players launching smart watches, smart glasses and more.


7. Gameification of training and education will accelerate a fast-moving hard trend of using advanced simulations and skill-based learning systems that are self-diagnostic, interactive, game-like and competitive.


8. Online learning and massive open online courses (MOOC) are in a position to challenge all educational systems.

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