What new services will the smart grid provide customers? Do customers want these new services? Will they respond by changing their energy use patterns? The answers to these questions will help policymakers in federal and state government determine whether the benefits of the smart grid will cover its costs.
It has taken a while, but more and more observers are calling the Texas "experiment" with retail competition a success... and even suggesting it may be a model for the rest of the country. Is it?
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